Airtel Nigeria offers a world of opportunities to young professionals looking to embark on a successful career just as they welcome experienced professionals to work in a culture that gives you an opportunity to work as an entrepreneur.
Due to the expansion in the operations of Airtel Nigeria and its quest to meet its Customers’ need having Customer Care at the heart of its operations; vacancies exist to fill the following positions:
Customer Service Executives: Over 500 executives to be recruited in the Lagos, Ibadan and Abeokuta Areas.
- Resolving Customer queries via phone and face-to-face contact
- Placing out-bound calls
- Handling in-bound calls
- Handling after call work and data entry
- Build Customers interest in the services and products offered by the company
- Provide personalized Customer Service of the highest level
OND, HND, BSc in any discipline or its equivalents. Basic computer knowledge, . Having excellent call etiquette, interpersonal skills, ability to meet tight deadlines, ability to comprehend, capture and interprete basic customer information, sound judgmental powers, ability to manage difficult customer situations, good organisational skills.
For more information and to apply for the above position, go to: http://www.africa.airtel.com/wps/wcm/connect/africaairtel/nigeria/careers/work_with_us/
SUCCESS TIPS FOR THIS VACANCY:
Basede on our experience, Applicants who have a customer service certification or who are in the process of getting one (i.e in view) are likely to have a better chance of being shortlisted for this job. One such certification that we strongly recommend is from the Institute of Customer Service of Nigeria (ICSN).
So if you have the means, we advice that you register for any of their programs to boost your CV for this position and increase your chances of being shortlisted. Visit the following link for how to get a customer service certification from ICSN: http://ads.ng2g.com/icsn